Refund Policy & Satisfaction Guarantee

Last Updated: July 4, 2025

At Cryptoskill Studio Inc., we're committed to providing exceptional cryptocurrency education. We stand behind the quality of our courses with a satisfaction guarantee. Please review our refund policy below.

1. 14-Day Money-Back Guarantee
We offer a 14-day satisfaction guarantee from date of enrollment:

✅ Full Refund Eligibility:
• If course doesn't meet advertised learning objectives
• If technical issues prevent course access (unresolved after support)
• If you're unsatisfied with course quality or delivery

❌ Non-Refundable After:
• 14 days from enrollment date
• Certificate of completion issued
• More than 50% of course content completed
• Evidence of content sharing or copyright violation

2. Refund Process
Step 1: Email contact@cryptoskillstudio.online within 14 days including:

• Enrollment confirmation number
• Reason for refund request
• Specific areas of dissatisfaction
• Suggestions for improvement (optional)

Step 2: We'll respond within 2 business days to:

• Address your concerns and offer solutions OR
• Process refund via original payment method

Processing Time: 5-10 business days (varies by payment processor)

3. Partial Refunds & Course Credits
We may issue:

🔹 Pro-Rata Refunds:
• For students who complete less than 50% of course
• Calculated based on modules completed

🔹 Course Credits:
• 110% credit toward alternative courses
• Valid for 6 months from issue date

4. Special Circumstances
We consider exceptions for:

• Medical emergencies (with documentation)
• Military deployment
• Unforeseen technical barriers (platform compatibility)
• Course cancellation by Cryptoskill Studio

5. Educational Support Guarantee
All paid courses include:

• 30-day technical support access
• Course material updates during enrollment period
• Instructor Q&A responses within 48 hours

6. Contact Us
For refund requests or policy questions:
📧 Email: contact@cryptoskillstudio.online
📞 Phone: +1 (405) 697-9240 (Mon-Fri, 9AM-5PM EST)

Mailing Address:
204 Rosemont St, Kingsport, TN 37660

7. Policy Updates
We reserve the right to update this policy with 30 days notice to current students.